Privacy Policy

Effective Date: June 21st, 2025

DeskOpsAI (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect information when you use our platform, website, and services (collectively, the “Service”).

By using DeskOpsAI, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Account Information

  • Name, email address, job title, company name

  • Password (hashed)

  • Billing/contact details (if applicable)

b. Usage Data

  • Log data such as IP address, browser type, device info, and pages visited

  • Actions performed on the platform (e.g. campaign creation, optimizations, API calls)

c. Third-Party Integrations

When you connect DeskOpsAI to third-party DSPs (e.g., The Trade Desk, DV360), we may access:

  • Campaign metadata

  • Targeting and performance data

  • Audience lists or segment IDs
    Note: We only access data as authorized by you or your team.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service

  • Set up and manage campaigns across DSPs

  • Monitor platform usage and performance

  • Personalize your experience

  • Communicate updates, security alerts, and support-related messages

We do not sell your data.

3. How We Share Information

We do not sell or rent your information to third parties.

We may share your data only in the following cases:

  • Service Providers: With vendors that help us operate (e.g. cloud hosting, analytics).

  • Legal Compliance: If required by law, subpoena, or to protect rights/safety.

  • Platform Integrations: With DSPs or APIs you explicitly connect.

4. Data Retention

We retain user and usage data for as long as your account is active or as needed to fulfill the purpose for which it was collected. You may request deletion of your data at any time.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your data, including:

  • Encryption in transit and at rest

  • Role-based access controls

  • Periodic security audits

However, no system is 100% secure — use the Service at your own risk.

6. Your Rights

Depending on your location (e.g., EU, California), you may have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion

  • Object to or restrict processing

  • Export your data (data portability)

To exercise any of these rights, email us at privacy@deskops.ai

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve user experience

  • Measure usage and performance

  • Remember your preferences

You may manage or disable cookies in your browser settings.

8. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Transfers

Your data may be processed outside of your country, including in the United States, where data protection laws may differ. We take steps to ensure your data remains protected under applicable laws (e.g., GDPR, CCPA).

10. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we’ll notify you via email or through the platform.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: projecttbd5@gmail.com